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Bad experience, from calling in the order, to pizza coming up 20 minutes later that stated on the phone, to the girl working the front not calling out tickets. She would just stand there and I would have to go to her and ask her if the pizza had my name on it. she would say no, then not call out the name (happened 3 times) I have been ordering every Sunday night for over a year. I will assume it was a bad night, but if it's like that next week, I will find another pizza joint
I'm VERY disapointed in the service and quality of pizza I've had from Old World in the last couple of months. My co-workers and I ordered a pizza a couple months ago and there was a hair in the pizza. Disgusting! We called and complained and they offered us a free pizza. We ordered our free pizza a week later and everything was ok. The next time we ordered pizza, once again, there was a hair in it!!! For some reason we called again to complain instead of never going here again, and they offered us a free pizza. Well, today we called at 11:01 and they said the wait would be 45 minutes...An hour and 15 minutes later, still no pizza! So we called and complained and the lady we spoke to said "it happens" in response to us telling her we've had pizza with hair in it twice! THEN had the nerve to tell us that they have an hour and a half to get us our pizza and that the pizza was "sitting under the warmer" and "it will get delivered, when it gets delivered." Our pizza showed up 1 hour and 40 minutes after we ordered it and it definitely tasted like it was under a warmer for that long. Our delivery lady was very pleasant and aplogized for the wait but it is a LOT too late and we will not be ordering pizza anytime soon from Old World! Next time, under promise and over deliver!
I order a pizza every week for delivery. Everytime it is absolutley awesome. I am addicted to this stuff. Can't find anything better.
Had a great first time experience with your delivery last weekend. Will likely be calling on you again this evening. Thank you for the excellent quality pizza :D.
We picked up a BLT pizza last night. This is the second or third time we've run into where the tangy sauce had not been put on the pizza. It was very disappointing.
Pizza ordered off the menu is the best.
If you are eating Old World pizza for the buffet you're doing it wrong.
This is the best pizza in Minnesota, if not in the Midwest. I've been eating it for decades. Ask my doctor, he reminds me of it yearly.
I won't eat the buffet for all of the reasons listed below. The buffet still good pizza, however the presentation and temperature are usually below the extremely high standards I have for Old World. A freshly made to order pie either in the restaraunt or delivered is simply the only way to go. Honestly I hate the fact that they do the buffet on Monday and Tuesday nights because it is too much of a zoo in there with all of the yoga pants wearing hogs in there with their five kids and full-mullet muscle shirt (ironically not a lot of muscle there) wearing husbands pushing their way through the line. It is a sad pile of humanity nervously trying to make sure no one else eats THEIR pizza by taking nine slices at a time. That's the world we live in now!
I love the wait staff, new location and will continue to heavily patronize Old World Pizza. It is my favorite place to eat. I do not understand why people go so wild about the buffet though. Eat the real deal and enjoy pizza the way it was meant to be made and served.
Best Pizza in Minnesota
You have the BEST pizza anywhere - the new location is beautiful - however I think you have too much restaurant and not enough pizza on the buffet line - there is definately something wrong with how it works now in the new location vs. how it worked at the old location. It is frustrating - there are too many people in line and when you do get to the pizza some of it is simply not that appealing. You would think that with as many people as there are it would turn over really quick and always be fresh and new. I love the idea other customers have posted on here to open up the back and have that second buffet line. You are going to have to do something. We are weekly customers, plan to be there tonight. But wondering how it will be. We won't be back if it continues to have the lag and line that it currently does. Brian - you have become so successful - I know you will figure it out and that it will improve. There are growing pains with a new location layout. But don't let the growing pains ruin your reputation. Let's make an improvement quick! EVERYONE LOVES YOUR PIZZA - EVERYONE HATES LONG LINES.... GOOD LUCK
Best personal Pizza in town, thank you
Old World has been our favorite pizza place for the past 10 years. Between delivery and the buffet, we probably eat Old Work 5 times a month. However, our experience at the buffet since the move has been terrible. We gave it a couple of tries, but I don't think we will be back Waiting in line for 10 minutes only to find there is no pizza left is very disappointing. At the old location, there was rarely a line and always a fantastic selection! I'm not sure why it has changed. I overheard the couple next to us tonight say that they woundn't come back anymore because it's not worth the hassle. We may still order delivery, but the buffet is no longer worth the cost.
I was just eating lunch here the other day and I also became very frustrated with the lack of pizza selections and the long long lines forming from both ends of the buffet line. People were glaring at each other and it was very comedic. I was told you moved to this location so there would be less waiting and that you outgrew the old location. The irony is that now there are more lines, less pizza, and less customers coming because of this situation.
Everybody I talk to agrees that you have great pizzas but stop being so stupid and not listen to your employees and customers! Open up the back room for a second buffet line and your avid followers (like my friends and I) will come back more often. That seems to be a Win-Win for everybody.
I also believe you have a good and friendly wait staff always very attentive to clearing empty plates and refilling our drinks. I was told by one of them that you finally tried putting pizzas on the back buffet and the whole restaurant started clapping! Why stop? Charge more money for the buffet if it is an expense issue and myself and others will gladly pay more for the buffet and for the convenience of not having to wait in line at only one station.
Wishing you guys the best and please make a change.
You Guys are "missing the boat and your customers are falling off the sinking ship!"
I have been enjoying your great pizza and your even greater wait staff for several years. I have brought several groups and friends with me from all over the Twin Cities during that time. All of us have complained about the TERRIBLE SET UP with only one line and it has gotten us nowhere. PLEASE STOP BEING STUBBORN AND TAKE PRESSURE OFF YOUR STAFF BY OPENING THE BACK AREA FOR A SECOND BUFFET LINE.
I am well aware of ALL the complaints you receive about this on a daily basis. Just ask any customer that is there if they have been to your old place and ask them what they think about your new location. The answers will be very similar....same great pizza, same great wait staff, very nice new location but...........waiting in line in a confined corridor and less pizza choices (due to only one buffet line) is AWFUL!
The old place worked so well that my friends and I knew we had to get there before 11:45 (because all of the tables would be filled up) and there would be a line out the door. The difference is people were willing to wait to be seated, but once seated, would enjoy the selection and availability of 2 buffet lines. NOW there is never a line for seating (due to people not coming as often). The only line now is the wait for pizza to arrive or just too many people at the single buffet line. I have even seen a huge line form from both ends on several occasions (very, very frustrating)??
Please take care of this problem or continue to go down with your "titanic" believing that your ship is also invincible and will never sink.....good pizza will only keep people coming back for so long....one terrible dining experience will lose customers for life!
My Family...all 25 of us...would like to thank you for a wonderful experience at your restaurant this past Sunday...Mothers Day. Your pizza is definitely the best ever. The dessert oreo pizza made a big hit with my grandkids, I loved the salad Bar and my adult kids found your pasta choices to be very good! So as you can see we were all very pleased. To top this all off Brian and our sweet well organized waitress went far and above the call of duty to make this a wonderful day for all of us Mothers and my family. We wanted to take the time to say a huge "Thank You" and to let you know we definitely would recommend your Old Word Pizza there in IGH to everyone! Again THANK YOU Brian and special thank you to our wonderful waitress! (i wish i remembered her name)
Myself and a group of coworkers have been enjoying your lunch buffet for years. The food, service and atmosphere have always been top notch! We are always greeted warmly, and requests for a specific pizza are quickly obliged.
The restaurant size and seating at you new location is great. However, both times we’ve been there this April, the buffet line and selection have been frustrating. The selection of pizza is far less than the old location (that had two separate buffet lines). There were several times today when there were only a couple of pizza selections available. Additionally, the setup of the buffet doesn’t appear to be working as you intended it to. The multiple “stations” idea hasn’t caught on, and it takes much more time to navigate. Since we have limited time to eat our lunch and get back to work, this has become a problem for us that never existed at the old location. I’m sure you are going through a lot of growing pains with the move, and sincerely hope that you are able to work through them quickly.
So much space for me to sprawl out and swim in your awesome pizza now! I totally disagree with "Worst service ever..." comment, though. Other than not having the red carpet rolled out for me and a BBQ chicken pizza waiting for me at table #71 on Grand Opening Friday, I'd say the staff here is second to squat. I sincerely wish your business the greatest continued success- you have a customer for life!
Love your Pizza!!
Buffet is an awesome way to have lunch!
I would like to buy some of your italian sausage. It is the best I have ever tasted. Where do you purchase it from?
I work in the customer service field and feel like when you're doing a GREAT JOB and have a GREAT PRODUCT no one comments. It's only when someone is unhappy that they write reviews. So I am writting so today to say "thumbs up" Not only do you provide wonderful customer service, but you have the BEST pizza around!
I want to thank you for one of the best pizza ever. I have enjoyed your pizza since I was a little girl and hope that It will be there for the rest of my life.. I remember the old place with the pac man game and the juke box but the new place is awesome. congrads and thanks again for a great product. Pattie
My husband and I love your pizzas!! We use to live in West Saint Paul and we would go to the buffet on a Monday or Tuesday. We moved to Forest Lake almost 4 years ago and we still try to get over there to get your yummy pizza. Thanks for the great pizza!
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